Cybercrime †computer crime Essay

1.1Background Cybercrime is also called computer crime. The use of computers as an instrument to further illegal ends, such as committing fraud, trafficking in child pornography and intellectual property, stealing identities, or violating privacy is cybercrime. Cybercrime, especially through the Internet, has grown in importance as the computer has become central to commerce, entertainment, and government.1 New technologies creates new criminal opportunities because of the early and widespread adoption of computers and the Internet, these days computer crime has been a growing issue even here in Nepal. 1.2 Statement of Problem The development on information technology and cyberspace made the world as a small global village. People can get access right through the world from their home with internet. The trends of global terrorism are also changed by using such IT. Cyber crime as a â€Å"new weapon† becomes a potential threat in international peace. In particular, this paper is focused on cyber crime, its effects, challenges and impact of cyber crime on global security. 1.3Objectives of the Study: a. To know how far cybercrimes are occurring in Nepal b. Cyber crime in Nepal and the law into force c. To learn about cyber security 1.4Importance of the Study The research work is basically useful for all researchers and learners who are willing to study about cyber crime. It is equally beneficial to armed and police forces, the students of strategic studies, political science, history and international relationship. Cyber crime, at present is being a great challenge in each and every development sector. So, it will be useful for the planners and policy makers too. 1.5Limitation of the Study It is because of time constrains; the research is limited in studying on cyber crime, its effects and cyber security only. However, broaden concept of cyber crime has been drawn in the study. Field visit was very costly in terms of time and resources, so only secondary sources (data) have been used to complete the study. It is specifically focused on identifying the causes, objectives, and impacts of cyber crime, the development in cyber space and information warfare, and potential threat in international peace. At last various measures for combating it and recommendations. 1.6Methodology In this study, descriptive and analytical method has been chosen. Because of the time constrains, the data has been used in the research work are based on secondary sources. They were obtained through books, and World Wide Web sites. CHAPTER II HISTORY OF CYBER CRIME The first recorded cyber crime took place in the year 1820. In 1820, Joseph-Marie Jacquard, a textile manufacturer in France, produced the loom. This device allowed the repetition of a series of steps in the weaving of special fabrics. This resulted in a fear amongst Jacquard’s employees that their traditional employment and livelihood were being threatened. They committed acts of sabotage to discourage Jacquard from further use of the new technology. This is the first recorded cyber crime. In Nepal, business houses, organizations started using electronic materials and computers where government was lacking in electronic rules and regulations. There is no exact date recorded for the first cyber crime in Nepal till date. But we can see many people being the victim of cybercrime. Especially in Nepal, many renowned companies are receiving emails from proxy mailing address demanding for money. Beside this, hacking websites of banks, newspaper and face book accounts, humiliating gi rls and uploading images in porn sites, sales of pirated CDS and DVDS are the most commonly practiced cybercrime in Nepal. CHAPTER III CATEGORIES OF CYBERCRIME Basically we can categories cybercrime into two types: (a) The computer as Target: using of computer to attack another computer like hacking, virus/ worms attacks. (b) The computer as a weapon: using a computer to commit real world crime like cyber terrorism, credit card fraud and pornography, DoS attack and many more.2 CHAPTER IV EFFECTS OF CYBERCRIME As the world goes mobile, cybercrime follows. Criminal takes advantage of technologies and internet in many ways to commit crime which is very hard to control by solo effort. Some of the effects of cybercrime that is frequently occurring in Nepal are as follows; (a) Hacking:This is a type of crime wherein a person’s computer is broken into so that his personal or sensitive information can be accessed. This is different from ethical hacking, which many organizations use to check their Internet security protection. In hacking, the criminal uses a variety of software to enter a person’s computer and the person may not be aware that his computer is being accessed from a remote location. (b) Theft: This crime occurs when a person violates copyrights and downloads music, movies, games and software. There are even peer sharing websites which encourage software piracy and many of these websites are now being targeted by the FBI. Today, the justice system is addressing this cyber crime and there are laws that prevent people from illegal downloading. (c) Cyber Stalking: This is a kind of online harassment wherein the victim is subjected to a barrage of online messages and emails. Typically, these stalkers know their victims and instead of resorting to offline stalking, they use the Internet to stalk. However, if they notice that cyber stalking is not having the desired effect, they begin offline stalking along with cyber stalking to make the victims’ lives more miserable. (d) Identity Theft: This has become a major problem with people using the Internet for cash transactions and banking services. In this cyber crime, a criminal accesses data about a person’s bank account, credit cards, Social Security, debit card and other sensitive information to siphon money or to buy things online in the victim’s name. It can result in major financial losses for the victim and even spoil the victim’s credit history. (e) Malicious Software: These are Internet-based software or programs that are used to disrupt a network. The software is used to gain access to a system to steal sensitive information or data or causing damage to software present in the system. (f) Child soliciting and Abuse: This is also a type of cyber crime wherein criminals solicit minors via chat rooms for the purpose of child pornography. The FBI has been spending a lot of time monitoring chat rooms frequented by children with the hopes of reducing and preventing child abuse and soliciting. CHAPTER V CYBER SECURITY AND ITS ADVANTAGES 5.1Cyber security:Cyber Security involves protection of sensitive personal and business information through prevention, detention and response to different online attacks. The measures of applying cyber security are as follows: (a) Privacy Policy: Before submitting your name, e-mail address, on a website look for the sites privacy policy. (b) Keep Software Up to Date: If the seller reduces patches for the software operating system your devices install them as soon as possible. Installing them will prevent attackers from being able to take advantages. Don’t choose options that will allow your computer to remember your passwords. (c) Disable remote connectivity: Some devices are equipped with wireless technologies like Bluetooth that can be used to connect to other devices. You should disable these features when they are not in use. 5.2Advantages of Cyber Security:The advantages of cyber security are mentioned below: (a) The cyber security will defend us from critical attacks. (b) It will defend us from hacks and virus. (c) Internet Security processes all the incoming and outgoing data on your computer. (d) Application of cyber security used in our PC needs update every week. (e) It helps us to browse the site, website. CHAPTER VI CYBER LAW IN NEPAL Nepal has moved a step further in the information and communication technology (ICT) as the government has promulgated Electronic Transaction Act-2063 and Regulations, legalizing all electronic transactions and digital signatures. 4 Cyber law or Electronic Transaction Act clearly defines the rights, duties and authorities of the subscribers, network service provider, etc. The act had provision of separate bodies, IT Tribunal and Appellate Tribunal. The both look into all cases related to computer crime and the cyber crime. The IT tribunal is headed by the District Court Judge and has 3 members. The main purpose of this act (law) is to legalize the electronic transactions and digital signatures for both private and public transactions, protecting the electronic documents from the unauthorized access and to control the illegal activities or the cyber crimes. This act has 12 sections and 79 clauses. Electronic Transaction Act 2006 is here to fore addressed in the capacity of cyber law. The Cyber law 2006 dictates the limitation for complaint within 35 days of first knowhow of crime and breaching of the cyber law. The punishment varies from Rs. 50000 to Rs. 300000 penalty and 6 months to 5 years imprisonment as the attempts to discourage the cyber crime. CHAPTER VII CHALLENGES IN CYBER CRIME Though there is cyber law in Nepal, but yet there are many challenges in investigating Cybercrime due to: a. Internet and the computers as the Scene of Crime there are many types of computer crime that exist, as well as the legal and technical challenges that face law enforcement and prosecutors in their efforts to combat this crime. b. Investigator’s skills (not trained) to combat cyber terrorism. c. knowhow of cyber security d. high-tech crimes and confusions e. Low participation of tech groups and less co-operation of resource groups f. Imitation of traditional perspective for defining cyber crime. A challenging aspect of cybercrime is its nonlocal character: actions can occur in jurisdictions separated by vast distances. g. Creating a Safer Information Society by Improving the Security of Information Infrastructures. CHAPTER VIII RECOMMENDATION Many people has become the victim of cybercrime especially girls, celebrities, politicians and many other renowned personalities. It’s a well known saying that â€Å"Prevention is always better than cure†, Therefore, it is always better to take certain precaution beforehand rather than regretting afterwards. Whosoever is accessing the net should take Safety and privacy activation on social networking site. Some of the safety measures are mentioned below: a. Stay informed, pay attention to news sources to learn about recent threats and websites that have been attacked. b. Be careful, to never enter private or financial data into websites that don’t show proof of security. c. Clean and clear your internet cache, lost fragments, orphaned registry keys, temporary files, deleted email messages, and other temporary files on your computer often. d. Google yourself and make sure there is nothing out there that gives out too many details about you. e. Never provide your c redit card number as a proof f. Report abuse, if you are stalked or harassed online, don’t respond to the attacker. Instead keep a record of the communications and report the abuse to the websites administrator. CHAPTER IX CONCLUSION There are appropriate investigative law enforcement agencies, District Police Offices of Police Headquarters or Local Police office, Metropolitan Crime Division who are working against cybercrime and the criminals. Cybercrime is indeed getting the recognition it deserves. However, it is not going to be restricted that easily. In fact, it is highly likely that cybercrime and its hackers will continue developing and upgrading to stay ahead of the law. So, to make us a safer we must need cyber security. Moreover, every individual most apply the possible way to stay alert. ACRONYMS FBI- Federal Bureau of Investigation DoS- Denial-of-Service PC- Personal Computer IT- Information Technology CD-Compact Disc DVD-Digital Versatile Disc / Digital Video Disc ICT-Information and Communication Technology BIBLIOGRAPHY a. http://www.britannica.com/EBchecked/topic/130595/cybercrime b. http://www.bezaspeaks.com/cybercrime/history.htm c. http://www.slideshare.net/aemankhan/cybercrimeppt-27376284 d. http://www.slideshare.net/aemankhan/cybercrimeppt-27376284 e. http://egovernancenepal.blogspot.com/2007/03/cyber-law-electronic- transaction-act.html f. http://www.crossdomainsolutions.com/cyber-crime/ g. http://www.spotlightnepal.com/News/Article/-Cyber-Law-And-Its-Challenge- h. http://www.ekantipur.com/2014/05/25/oped/cybercrime-without-cyber-rules/390001.html i. http://www.thehimalayantimes.com/fullNews.php?headline=Journo+charged+with+cyber+crime&NewsID=38http://setopati.net/politics/1775/0963 j. http://mybhaktapur.com/2011/12/20/nepal-police-arrests-facebook-mis-user-for- cyber-crime/ k. http://www.thehimalayantimes.com/fullNews.php?headline=Cyber+criminals+to+target+mobile%26sbquo%3B+social+in+2014&NewsID=401622 l. http://surendraphuyalnepal.wordpress.com/ m. Kantipur Daily n. Nagarik Dainik o. A Guide to Computer Crime from legal.practitioner.com p. International Journal of Cyber Criminology q. Cybercrime Nepalese Prospective by Nepal Police r. Moore, R. (2005) â€Å"Cyber crime: Investigating High-Technology Computer Crime,† Cleveland, Mississippi: Anderson Publishing.

Unit Two: Principles of Providing Administrative Services

Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. †¢ The first thing you need to do is save a copy of this document, either onto your computer or a disk †¢ Then work through your Assessment, remembering to save your work regularly †¢ When you’ve finished, print out a copy to keep for reference †¢ Then, go to www. vision2learn. com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.Please note that this Assessment document has 9 pages and is made up of 9 Sections. Name: Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. |Feature |How / when used | |1.Answer Phone |By pressing a number on telephone we ca n listen messages left by | | |others | |2. Conference Call |This allow us to speak with more than one person simultaneously | | | | . Prepare a brief report advising people on: †¢ How to follow organisational procedures when making and receiving telephone calls †¢ The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible, use specific information from procedures in your own organisation (or one that you are familiar with). Within an organization while receiving calls one should follow the organizational procedure i. e. nswer the phone within certain number of rings, use standard greeting, read script as advised, identify the personal when transferring the call or passing on the information and finally be ready to take colleagues calls when they are not on their desk. When you are making a call to a client ensure that you build a rapport with them and make them feel at ease. Ensure you are aware of th e purpose of call and make a check list of the points that you will be asking.The main purpose behind while receiving or making calls is to portray a good and professional image of an organization is to retain the existence customers and attract new ones and fulfil customer satisfactions Section 2 – Understand how to handle mail 1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing). It is very important and responsibility of everyone within an organization to follow the correct procedures while receiving, checking and sorting outgoing and incoming mails.In case if a mistake is made then may be some body is waiting for an important mail and because of negligence it may go to a wrong person or even go missing. Once a mail is received we need to ensure the security and confidentaility aspect of it while delivering it to the recpients. If the mail requires urgent delivery then we need to ensure that mail is delivered or dispatched quickly and securly. It can apply to both incoming and outgoing mail as if the mail is urgent it should be treated as urgent and delivered or dispacted soon. 2. Complete the table below with the following information: At least two examples of internal mail services that are available to organisations †¢ At least two examples of external mail services that are available to organisations |Internal mail services |External mail services | |1. using internal envelopes so that mail can be circulated internally|1. Recorded delivery | | | | |2. ransfer mail between different offices of an organization |2. Special delivery | | | | Internal mail services Normally between offices we do have internal transport service that operates. We can use that service to deliver mails betweeen offices. We can also use services of individuals if they are travelling between offices.Also if we are working in a headoffice and it has several buildings then we can also use the internal ser vice that deliver or trasnport between different buildings. External mail services For external mail services we can use local mail service like Royal Mail, post office or parcel office. We can either call them and book the item so that they can pick and deliver or we can go to the nearest post office and post the item there. 3. Describe two methods that you can use to calculate postage charges for mail and / or packages.We can weight and measure mail to calculate postage charges. We can weight the mail with the help of weighting machine and measure the mail with the help of measuring deivce provided by Royail mail. Once we calculate the weight and measurement we stamp a stamp accordingly. For example if we want to sent a a first class mail we need to cataegorize the mail do we need one standard 1st class stamp or a larger one depending upon post. We should also consider the timing as first class can take upto 3 working days so if mail is urgent we need to use other services that ar e quicker.We can also use service provider like Royal mail and use their website to check out the charges. We can take the mail to any local post office and weight the items and pay the charges accordingly, we need to ensure a signed for or special delivery that if mail is important and needs to be delivered soon. In case if the contents of the mail are important we can also insure the mail. Section 3 – Understand how to use different types of office equipment 1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment.Shredding machines are used to shred important confidential documents. The main purpose of the shredding machines is to destroy your important documents that are not useful anymore but that can be important for someone else and that can be misused by anyone. Computers and its accessories such as Printer, scanner etc. used to prepare documents and print them if required. W e can use computer programs such as microsoft applications word, access and excel etc. to create letters, records, electronic worksheets, database management, presentation, graphics, Internet use and financial documents.For communication we can use fax machine and telephone. We can send the documents quickly to customers either by fax or use emails and for verbal communication we use phone. The disadvantage of faxmachine is that it require electricity, requires paper for receiving and sending faxes and it should be always on to receive faxes. The advantage of fax machine is that they are relatively inexpensive and some are part of all in one printers and you may need to occasionally pay for the toner, and a dedicated phone line and paper.Another advantage is that it doesn’t cost you more than the normal phone costs per minute. 2. Explain the purpose of following manufacturer’s instructions when using equipment. The main purpose behind the manufacturer’s instruct ions manual is to operate the equipment correctly and safely. This can reduce the maintenance cost and increase the equipment life. By following the basic guidance provided by the manufacturer the equipment will last longer, safer for others to use it and will work efficiently. 3. Explain the purpose of keeping equipment clean, hygienic and ready for the next user.We need to keep the equipment clean and hygienic so that the next person who will be using it will be safe. He can safely use the equipment and hygienically safe from any disease. While working in an organization once should tidy stuff, store equipment safely and clean it regularly with appropriate products. As an example one should use wipes to clean computer screen that will be beneficial for other as well. In working environment where there is a shared workspace it is good if we leave the area clean and organized that can also leave a good impression for the next person.Section 4 – Understand how to keep waste to a minimum in a business environment 1. Explain why waste should be kept to a minimum in a business environment. One of the main reasons that waste should be kept to minimum in a business environment is financial reason i. e. it can reduce the cost and spending and environmental reasons. Company can waste a lot of money to either recycle or dispose of that extra waste. One should think twice while using company resources that do they really need that or they can use any alternative to save some money for the company. . Identify at least two main causes of waste in a business environment. Because of heating, lightning and powering equipment we waste energy Another example is the resources such as ink cartridges, papers and toners of printers etc. Another source is use of paper in printing, before printing one should ask them self that do they need to print this out and if so can they use both side of paper for printing to save papers. 3. How can you keep waste to a minimum in a busin ess environment? Describe at least two ways of doing this.For paper waste we can use a recycling service for paper waste. For other waste like plastic bottles, plastic bags and others we can use recycling bins Recycling is a cost effective method of dealing with your waste es[ecially using different bins for different things simply because it is often cheaper when compared with general  waste management  and disposal. Recycling often reduces clutter and improves the working environment. Less clutter also means increased safety around your workplace. We can use emails instead of using posts where email can work.Emails are fast and can be delivered  at once around the world. No other form of written communication is as fast as an email. We can advertise products in the email that can reach to a lot of people and we can save a lot of money on resouses like paper, printer etc. we can send the email to hundred of recepients without expanding any money on visible resourses and save a lot of money and making business environment eco friendly. We can turn off the lights and all power switches when it’s not required to save the energy. Section 5 – Know how to make arrangements for meetings 1.Complete the table below listing at least two different types of meetings and describing the main features of each type of meeting. |Type of meeting |Main features | |Team meeting |The main feature of such meeting is to follow any agenda, track the progress of the team on the | | |current project, sort out issues related to team peformance, update on the upcoming projects and | | |discuss any outstanding issues.It also allows individuals to generate  number of ideas which can | | |prove to be quite effective in solving any organizational issue | |Training meetings |The main feature of such meeting is to keep the staff up to date, upgrade their skills and help them| | |in grooming. It also increases the staff productivity thus customers are served and satisfie d more | | |quickly.This improves efficiency, reduces costs and leads to higher profitability. With the aide of| | |training meeting we can raise morale of individuals which leads to a more motivated team. If | | |colleagues are motivated here are many opportunities open to them. | |Appraisal meeting |The main objective of such meetings are to recognise the individuals effort and praise them and give| | |them reward.Because of that Individuals take personal responsibility for improving both the | | |business processes and their own abilities. Such meetings also reflects the performance | | |expectations, establish goals for the coming year and discuss the success in the past year. | 2. When arranging a meeting: †¢ What sources and types of information are typically needed? †¢ How should meetings be arranged? We need to know the individuals requesting the meeting and they are aware of organizational procedure to arrange the meetingWe should be aware of the reason of the mee ting, the attendees list, duration of meeting and any resources like any projector or wall board required for presentation. Firstly confirm the attendees list, date and time, place and any resources required. If required circulate a brief message around about the agenda of the meeting and if meeting is long and refreshments are required also confirm the arrangement. Finally ensure that all attendees receive a confirmation of date, time, venue and a small brief description about the meeting. Section 6 – Understand procedures for organising travel and accommodation arrangements . Explain the purpose of confirming instructions and requirements for business travel and accommodation. The main purpose, behind confirmation of instructions and requirements for business travel and accommodation, is to ensures that all individual arrives on time for the appointment and all attendees are well aware of time and date of the event, accommodation and travel details, parking facilities, loca tion of the event, in case they need special arrangement person’s details who will be responsible for that and finally the main agenda and ist of things they need to bring in with them. 2. Complete the table below with an outline of the main types of business travel and accommodation arrangements that may need to be made and the procedures that should be followed when doing this. Travel and accommodation arrangements |Procedures | |Travel by Car and staying over night |If people are travelling by car we need to ensure that accommodation have enough | | |parking space if not then the alternate parking arrangements should be informed to the | | |people. We can select from bed and breakfast to hotels in terms of overnight | | |accommodation.We need to know how many nights they will be staying and book | | |accordingly. In case they need evening meals we need to make them aware of the | | |arrangements. | | | | |Travel by train and staying for few hours in the |If people are tr avelling by train we should ensure that they are aware of the ways to | |meeting place |reach to their desired location.We can arrange taxis for them to avoid hassle. | | |Sometimes we have foreign national who can’t speak English well, in that case we need | | |to ensure that interpreter is there to fulfil their needs. If they are attending the | | |meeting for few hours we must ensue that the refreshments are pre ordered. |Facility for disable peoples |If we know anyone who needs special arrangements such as wheel chair, we need to ensure| | |that all required facilities are in place to facilitate them. | | | | |Interpreter presence |Sometimes we have foreign national who can’t speak English well, in that case we need | | |to ensure that interpreter is there to fulfil their needs | . Explain the purpose of keeping records of travel / accommodation arrangements in a business environment. It is very important to keep a record (accommodation and travel expenditures) of an event once it’s over, as we can use that evaluation next time. This evaluation can help us next time in decision making i. e. we can improve the accommodation next time, find a cheaper suppler and get early discounts by booking in advance. Evaluation itself is a god process that can highlight any flaws in planning and identify that how we faired accommodation and travel.It also helps in identifying any issues such as parking arrangement of any particular accommodation. Section 7 – Understand diary management procedures 1. Briefly explain the purpose of using a diary system to plan activities at work. Give at least two reasons. One of the essential planning aids used within an organization is diaries and depending upon the nature of the business its use varied from person to person. It does help individuals to plan their activities and tasks as in some organization follow strict deadlines for their project.Information that can be logged in a diary contains timing, da te, location and people who are involved. Another advantage of keeping up the diaries is that individuals know the whereabouts of other colleagues. For instance if we someone wants to speak with one of your colleague by checking his or her status in staff diary we can deal with the caller accordingly. 2. Identify the information needed to maintain a diary system in the workplace.Nowadays computerized or electronic diary is used in organization and most widely used diary program is Microsoft outlook. It includes information of employees such as their name, contact information, email address, location etc. In some companies it also shows their availability and show their current status i. e. if they are on annual leave or absent due to sickness. Section 8 – Understand the purpose of delivering effective customer service and how to do so 1. What are the differences between internal and external customers in a business environment?Internal customers are the one who either work fo r an organization or serve the people who are not employed by that organization while the external customers who do not work for the organization but either buy the product or services to fulfil their need. In other words staff working for a particular organization purchases a particular good or service then he will be classified as internal customer, while an external customer is the one who come to the company to buy a service or good require to him and by no means employed by the company. 2.Explain why customer service should meet or exceed customer expectations. Include at least three reasons in your answer. Customer service should be met or sometime exceed customer expectations as it can: †¢ Gain customer loyalty and that means customer will always turn to us when that particular good or service is required †¢ Get good recommendations form customer that can provide us good publicity and allow an organization to expand its business †¢ Increase the business growth and that can create a sense of job security within the organization.Once an organization is getting extra customers it can expand its business and can create more jobs and extra bonuses for existing staff. 3. Explain the importance of building positive relationships with customers. Outline two ways in which this can be achieved. Every member of an organization has a duty to be efficient as he may be a first point of contact for the organization and that can create a long lasting impression on customer. Employee should show professionalism as failure to do so will not give customer any confidence while dealing with his organization.It is of vital importance to gain customer’s trust, meet or sometimes exceeds customer’s expectations as it can bring in new business opportunities. We can gain customer’s trust by actively listening to them which enables us to identify their needs and satisfy them accordingly. By keeping communication channel open both parties can gro w their business in a healthy and friendly environment. Both parties should trust each other and pay respect to each other ideas because that can contribute to a belter resolution of a problem if one does occur. 4.How do customers demonstrate their own needs and expectations? When a customer places an order or requested a service then they expect that service or goods to be not only delivered on time but also up to agreed standard. Customer normally expects that promise should be kept. In this competitive world customer also want bargain in prices as if someone is offering the same services at a very low cost they can turn to them as well. Customers’ need can also be gathered by collecting the feedback from them on the good or service offered and that be used for future to improve their experience.Customer can also raise their concerns directly with the company and by effective communication they can sit together, listening to each other and come to a resolution that can be a ccepted by both. Section 9 – Understand the purpose of reception services and how to follow reception procedures 1. What is the purpose of the receptionist role as the first point of contact in a business environment? Receptionists have many roles to perform such as give direction and sometime escort the key people to different part of the building. Generally visitors used them for general information or to solve any issues.Receptionist should have god communications skills and are aware of making good rapport with the visitors so that they feel they are at ease as some times visitors get confused. Now days most organization use sign in procedure and receptionist ensures that this is done properly and visitors are issued identification badges. In special cases receptionist also inform visitor about the standard health and safety information. 2. Describe how a receptionist can present a positive image of themselves and the organisation and explain why this is important.Recepti onist job is of vital importance as they are the first point of contact for every visitor, they should greet all visitors with smile regardless of their importance or arrival (if they are expected or not). Some receptionists commonly do mistakes and expect that key people are well and best dressed and in that they annoyed some key peoples. The general principal for all is to treat everyone fairly, with courtesy and make them feel that you have time for them. As they are the first point of contact in most organization, they can leave a positive image and long lasting impression of an organization.If they act or behave unprofessionally the visitor may lose confidence while dealing with the organization. 3. In relation to your own organisation (or one that you are familiar with), explain what must be done when carrying out entry, departure, security and confidentiality procedures in a reception area. When a visitor enters into a building and approach the reception, they should be greet ed first and offered help. If they want to visit someone with in an organization, take their details inform the desired person about their arrival.Advise them about the unrestricted visitor access area of recreation and make them feel at ease until the desired person come down and accompany them. Upon arrival of the desired person make them an identification pass and note down their time of arrival, their contact details and vehicle registration number if they have parked their vehicle. Once they have finished their meeting note down the timing and ensure that they have returned the pass and issue them any parking exit pass if required. Once you have completed all 9 Sections of this Assessment, go to www. vision2learn. com and send your work to your tutor for marking.

Characteristics of Revenge Tragedy

The revenge play or revenge tragedy is a form of tragedy which was extremely popular in the Elizabethan and Jacobean eras. The best-known of these are Thomas Kyd's The Spanish Tragedy and William Shakespeare's Hamlet. The genre was first categorised by the scholar Fredson Bowers.Contents:Origins, conventions, and themesHistory.Influence.Film.References.Origins, conventions, and themesThe only clear precedent and influence for the Renaissance genre is the work of the Roman playwright and Stoic philosopher Seneca the Younger, perhaps most of all his Thyestes. It is still unclear if Seneca's plays were performed or recited during Roman times; at any rate, Elizabethan and Jacobean playwrights staged them, as it were, with a vengeance, in plays full of gruesome and often darkly comic violence. The Senecan model, though never followed slavishly, makes for a clear definition of the type, which almost invariably includes A secret murder, usually of a benign ruler by a bad person.A ghostly vi sitation of the murder victim to a younger kinsman, generally a son A period of disguise, intrigue, or plotting, in which the murderer and the avenger scheme against each other, with a slowly rising body count A descent into either real or feigned madness by the avenger or one of the auxiliary characters An eruption of general violence at the end, which (in the Renaissance) is often accomplished by means of a feigned masque or festivity A catastrophe that utterly decimates the dramatis personae, including the avenger Both the stoicism of Seneca and his political career (he was an advisor to Nero) leave their mark on Renaissance practice.In the English plays, the avenger is either stoic (albeit not very specifically) or struggling to be so; in this respect, the main thematic concern of the English revenge plays is the problem of pain. Politically, the English playwrights used the revenge plot to explore themes of absolute power,  corruption in court, and of factional concerns that applied to late Elizabethan and Jacobean politics as they had to Roman politics.HistorySome early Elizabethan tragedies betray evidence of a Senecan influence; Gorboduc (1561) is notable in this regard. The â€Å"hybrid morality† Horestes (1567) also offers an early example of the genre.[1] Thomas Kyd's The Spanish Tragedy, however, is the first major example of the revenge plot in English drama. First performed 1587 and subsequently published in 1592, The Spanish Tragedy was a popular smash so successful that, with Tamburlaine, it practically defined tragic dramaturgy for a number of years.Refitted with additions by Ben Jonson, it found performance intermittently until 1642. Its most famous scenes were copied, transformed, and—finally—mocked; the play itself was given a sequel that may have been partially written by Kyd. Hamlet is one of the few Shakespeare plays to fit into the revenge category; indeed, it may be read as a figural, literary response to Kyd, wh o is sometimes credited with the so-called ur-Hamlet with which Shakespeare worked.As regards revenge tragedy, Hamlet is notable for the way in which it complicates the themes and deepens the psychology of its models. What is, in The Spanish Tragedy, a straightforward duty of revenge, is for Prince Hamlet, both factually and morally ambiguous. Hamlet has been read, with some support, as enacting a thematic conflict between the Roman values of martial valor and blood-right on the one hand, and Christian values of humility and acceptance on the other. Some academics would also argue the Othello could fit into the category of revenge.A more purely Jacobean example than Hamlet is The Revenger's Tragedy, apparently produced in 1606 and printed anonymously the following year. The author was long assumed, on somewhat unconvincing external evidence, to be Cyril Tourneur; in recent decades, numerous critics have argued in favour of attributing the play to Thomas Middleton. On stylistic groun ds, this argument is convincing.The Revenger's Tragedy is marked by the earthy—even obscene—style, irreverent tone, and grotesque subject matter that typifies Middleton's comedies. The play, though it lacks a ghost, is in other respects a sophisticated updating of The Spanish Tragedy, concerning lust, greed, and corruption in an Italian court. Caroline instances of the genre are largely derivative of earlier  models and are little read today, even by specialists.InfluenceA number of plays, from 1587 on, are influenced by certain aspects of revenge tragedy, although they do not fit perfectly into this category. Besides Hamlet, other plays of Shakespeare's with at least some revenge elements are Titus Andronicus, Julius Caesar, and Macbeth. Other revenge tragedies include The White Devil, Hoffman,The Changeling, The Duchess of Malfi, The Atheist's Tragedy, The Revenger's Tragedy, The Jew of Malta, The Revenge of Bussy D'Ambois, The Malcontent, Antonio's Revenge, The Du ke of Milan, The Maid's Tragedy, Valentinian, The Bloody Brother, ‘Tis Pity She's a Whore†, The Maid's Revenge, and The Cardinal.Thomas Pynchon's novel The Crying of Lot 49 contains an extended parody of the Jacobean revenge-play formula, titled The Courier's Tragedy and written by the fictitious Richard Wharfinger. Most of the action is simply described by the narrator, with occasional snippets of dialogue. In Edward Gorey's masterpiece, The Unstrung Harp, the protagonist, the novelist Mr Earbrass, sees a performance of Prawne's The Nephew's Tragedy, a fictional revenge play performed, â€Å"†¦ for the first time since the early seventeenth century, by the West Mortshire Impassioned Amateurs of Melpomene.†

Big Screens Big Failure-Stephen

Case Summary Big Screen Studios is one of the largest Hollywood movies studios. Buck Knox, the president of Big Screen has established Big Screen as a studio that produced cost-efficient and profitable films. The studio also had a good reputation for being supportive of the creative side of film making. However, in the last two years Big Screen had invested in several major productions that for various reasons had all performed well below expectation. Knox heard that some of the board members were prepared to force him out of the presidency if Big Screen did not come up with a hit soon. Knox contacted Mark Frazier, the director who had made several profitable movies and had a reputation as being a maverick with a â€Å"vision†. Frazier wants the script that he’s been writing to be filmed by Big Screen, the story about two strong male lead characters, a beautiful woman the men encountered in South America whose affection they fought over, battles, sea journeys, and challenging journeys over mountains and through jungles. Knox enchanted by the script; however Knox could also see that this movie might be extremely expensive to produce. Frazier convinces Knox that it will pay off. After a serious consideration, Knox decided to produce Frazier’s movie with $50 million budget agreement. John Connor, one of Knox’s trusted vice presidents, act as the studio’s liaison with Frazier and to be executive producer on the film. Connor was a veteran of many years experienced in working with directors and budgets. The first major problem the film encountered involved casting. Frazier’s first signing was Cole Rogan, a famous actions star, to be one of the male leads. Knox and Connor felt that Rogan was an asset because he had a reputation as a star who could â€Å"open† a film (audience would come to a movie just because he was in it). However, Frazier then decided to cast Frank Monaco as the other male lead. Monaco had made only a few films to date, and those were fluffy romantic comedies. Monaco had never proved himself in an epic adventure role, and he was an accomplished enough actor that he would make the rather wooden Rogan look bad. Knox suggests recasting Rogan’s role. Unfortunately, it turned out that Frazier had signed Rogan to a â€Å"pay or play† deal, meaning that if the studio released Rogan from the project, the studio would have to pay him a considerable sum of money. Rogan was replaced by Marty Jones, an actor who had had some success in films but mostly in supporting roles. A few weeks after casting was completed, Frazier insists the majority of the production be filmed in the jungles of South America, rather than in the studio. Frazier also insists that he needed to bring along most of the crew that had worked on his previous films. This also means that the budget will be increased. Knox agreed to raise the budget to $75 million as he was afraid of Frazier would go to another studio if he was not allowed to film on location in South America. Frazier, Connor, and the cast and crew headed off to the South American jungles for a scheduled two-month shoot. After two weeks had passed, Frazier was shooting scenes several times over- not because the actors or the crew were making mistakes, or because there was something wrong with the scene, but because the output just didn’t meet his artistic standards. Also, because the filming locations were so remote, the cast and crew were spending nearly four hours of a scheduled seven hour workday traveling to and from location. The production was incurring huge overtime costs. As if that wasn’t bad enough, the progress showed that Monaco and Jones didn’t have any chemistry as a pair, and Gia Norman, the female lead characters, had such a heavy accent that most of her lines couldn’t be understood. As the troubles that come up, Knox headed to the location to meet with Frazier. Knox will put $5 million more into the movie and tell Frazier that the movie must be done within the budget. Knox thought, Connor was doing a good job of reporting, but he didn’t seem to be doing much to correct the budget problems he was observing. After three and half month Frazier came back to California and started editing the film. He refused to allow anyone associated with the studio to be in the editing room. Three weeks into the editing Frazier ask that he want to hire a ship and bring the actors and crew back to perfecting the prologue which would cost the studio another additional cost. Knox agrees after he had a discussion with the board member.

Ethical responsibilities Essay Example | Topics and Well Written Essays - 2250 words

Ethical responsibilities - Essay Example 1), "There are many ways consumers can use their spending power to make a difference to the world." This notion refers directly to the manner in which consumers decide how to spend their personal budgets. In fact, the ethical decisions of consumers and the ethical decisions of businesses-or vice versa-go hand-in-hand. As such, there is quite a bit of overlapping that occurs between the two during the course of this discussion of ethical consumer behaviour (Vitell and James, 2005). At the Ethical Consumer Research Association (ECRA), we argue that the rise of ethical consumerism is closely connected to globalisation and the pressures this puts on democratic governments to avoid corporate regulation. So unless something occurs to reverse this process, we would certainly predict no early demise for ethical consumerism. Indeed, with few other ideas on the horizon which so directly address the social and environmental consequences of globalisation, most evidence points to increasing levels of activity in the field. Much of this will be focusing on improving the quality of information about ethical issues. Of crucial importance will be the development of governmental regulation of corporate disclosure, environmental claims, and general information availability. Independent monitoring of corporate ethical claims by accountants and pressure-groups will also flourish. Hopefully we will also see the current growth in ethical marketing by companies sustained and increas ed. One of the key features that distinguish ethical consumers from those who are not is whether or not each consumer believes he or she can make a difference in the world. There are some dramatic examples of consumer power that have happened in the past that help to illustrate this concept. One of these is the Esso boycott over climate change (Schroeder, 2002 and Irving, 2005). According to the work of Irving (2005, pg. 1), "For the last 30 years or so, multinational corporations have been trying to shape the decisions of elected governments to fit their vision of a global free market. And whilst governments have in most cases been pretty obliging, it is the ordinary people that buy their products who haven't been so convinced. The corporate vision of a morally barren future where only the strong survive and where money is the only measure of value was hardly going to meet with universal acclaim." There are a variety of ways in which consumers can make ethical decisions when they are deciding how to spend their personal budgets. Many consumers have done so in the past, and current and future spending of consumers can be based on the ethical examples that have been set for them before, as well as their own personal morals and values. According to Irving (2005, pg. 1), some of the particularly sensitive areas in which ethical consumer decisions should be made include the following: Animal welfare (live exports, free range, organic, endangered species, angling, dolphins, whaling, vegetarianism) Animal testing (cosmetics testing and other) The environment (timber, PVC, chlorine, ozone depletion, organic agriculture, out-of-town superstores) Fair trade and workers' rights (fair trade companies, clothes, sports shoes, toys, footballs, carpets, supermarkets, trade union campaigns) Oppressive regimes (South Africa, Burma, China

New Opportunities for Women in Society Essay Example | Topics and Well Written Essays - 2250 words

New Opportunities for Women in Society - Essay Example Women have been awarded bachelors degrees for centuries, have the vote, and are not generally victimized in society. Women can now hold any position available to a man, take the same degree courses, and vote in the same elections as men, although there are still some inequalities present. This paper will look at the historical developments that have led to the status of women in society today, including the Seneca Falls convention and the provision of education for women. It will examine how these developments have led to new opportunities for women in the United States, so that now more women than ever have a career (Baker, 1984). It is these historical developments, amongst others, that have allowed women to move out of the domestic sphere and into the working world. 18th Century America and the Salem Witch Trials The situation for women in the late 17th and early 18th centuries is where the discussion of women in the United States will begin. Women at this time were expected to be confined to the domestic sphere and did not generally hold down jobs in the same way that men did. In some states, women did have the ability to vote but these rights were generally lost over the coming years, in some cases because married women did not legally have ownership of anything and therefore were not considered as individuals (Matthaei, 1982). They were expected to run the household, and did not have any educational qualifications (Evans, 1997). Families were also generally larger in this era than they are today, and women were expected to care for their children as part of their homely role. Further than this, childbirth was also far more dangerous and many women did not survive pregnancy because of the poor health provisions (Rosen, 1973). Women of the time were often taught to read for Bible reading purposes, but there was no desire to teach women how to write and there was no formal education for females (Matthaei, 1982). Women were also viewed as being under the cont rol of their father or their husband, or another male figure if these weren't applicable, often being traded for furthering the family status. These problems were further compounded by the fact that the highly Puritanical society in some areas saw females as being more prone to sin than men, casting a shadow over the role of women in society. It was this view that led to the events of the Salem Witch Trials, in which 13 women were hanged. It must be noted here that men were also victim of the accusations, but they were aimed primarily at women. This further highlights the status of women as inferior within the society, and provides a good starting point to show just how far women have moved from this original starting point and how much has been gained for women's rights. It is also interesting to note the role of women in the Revolutionary War. Women were not permitted to fight (although one, Deborah Samson, did fight by disguising herself as a man) but they were permitted to have roles as nurses and cooks, as well as other secondary roles (Segal, 1981). Women were not permitted into the army until much later, but it is interesting that they were allowed to participate in some activities, which would be unheard of in many other countries at the time. It was this Revolution that brought about the idea of Republican Motherhood, placing women in the role of correctly bringing up the children in order for society to

Company Analysis Research Paper Example | Topics and Well Written Essays - 2250 words

Company Analysis - Research Paper Example In U.S., diversity was not seen as an integral part of planning previously. Diversity initiatives in most businesses processes lacked specificity, were poorly conceptualized and had no link to the business strategic plans. However, in the U.S business operations today, managers and leaders have realized that diversity planning must be aligned with the business operational decisions. This is to ensure that the businesses become successful (Richard SaÃŒ nchez, SaÃŒ nchez-Runde, and Luciara Nardon, Pg.18). Some of the U.S owned business organizations, most particularly the Macy’s company, have adopted a number of planning diversity practices in the business world. Such practices are illustratively discussed as follows. Diversity strategic plan is generally referred to as A-One Strategic Plan. The business builds and manages a workforce which is truly diverse. This is done by strategic planning of diversity through its core values of respect to the individual’s dignity, trust, integrity, credibility, personal renewal and continuous improvement. The business organizations use BWF (Balanced Workforce Force) strategy which is a strategy that all-encompassing. The strategy guides the organization in various situations and also covers the all the populations of employees. The strategy sets a 10-year annual target on goal plans for the business. Through the strategy, the managers are held accountable for upward employees’ mobility. BWF ensures that when layoffs occur, then the members of one group in the organization are not disproportionately affected in comparison with other member groups (Richard SaÃŒ nchez, SaÃŒ nchez-Runde, and Luciara Nardon, Pg.23). Another diversity strategy used by U.S Macy’s company business entails the continuous business improvement through the development and engagement of people. In this strategy, the business develops six